Our Portfolio | SuiteCRM Contivio Integration
Client:
One of the US based companies that deals in Fuel Cards and manage associated discounts and royalty points for the subscribers.
Challenges:
Client was using GoldMine system to manage their Customer Information and wanted to migrate to SuiteCRM for having a better access to automate the Marketing, Pre and Post Sales processes. They also had a set of customized requirements which were not directly catered by the default functionality of SuiteCRM and needed code level customization.
Client:
A US based startup Healthcare organization designed for Primary Care Physicians to strengthening their patient’s overall wellness and relationship through “Patient Relationship Management” and “Care Management” services.
Challenges:
Client was looking for cost effective solutions for physician, patient and clinic relationship management system. They wanted a cloud based telephony system to be integrated with CRM for better collaboration between the Doctors and Patients.
Technology:
SuiteCRM, Contivio
Solution:
We have built a portal that allowed patients to interact and communicate with their healthcare service providers, such as doctors and hospitals/clinics using SuiteCRM Integration. The backend platform has been developed by leveraging SuiteCRM to maintain the relationship between Doctors and Patients, Doctor and Clinics and Patients and Clinics so as to manage the details of clinic wise Doctor and Patient collaboration. We have integrated Contivio, a cloud based telephony system, for contact centers automation.
Outcome:
The healthcare system automated number of workflows to avoid unnecessary delays and manual intervention for better effectiveness. It also offers a Doctor-Patient online communication channel through a tight integration with Contivio, cloud-based Contact Center & Telephony software, for effective communication among the Doctors, Patients and the clinics. The SuiteCRM implementation has improved the Doctor-Patient relationship a lot by consolidation of every detail into one platform instead of spreading over in multiple repositories in different forms.
